6 Areas of Managed Mobility Services Key to Effective Lifecycle Management

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In today’s fast-paced business environment, managing the lifecycle of mobile devices has become a heavy lift for large organizations and enterprise expense management leaders. With the rise of remote work and the increasing reliance on mobile technology, Managed Mobility Services (MMS) have emerged as a vital solution for ensuring operational efficiency, security, and cost optimization.  

It’s more imperative than ever for mobility expense managers to get mobility right. The effectiveness of MMS hinges on comprehensive lifecycle management—a strategic approach that encompasses every phase from procurement to decommissioning.  

In this post, we’ll explore six key areas of managed mobility services that are essential for effective mobile lifecycle management.  

By highlighting these areas specifically, we hope this will help to serve as a useful guide in aiding your team’s proactive management of managed mobility services for your organization.  

Let’s review each area in more detail. 

The 6 Critical Areas of Managed Mobility Services for Lifecycle Management

1. Visibility and cost optimization are always important for transparency and cost control

For managed mobility services, achieving services and expense optimization as well as maintaining visibility throughout the device lifecycle are especially important. For expense management leaders, understanding where and how costs accrue is the first step toward implementing more efficient, cost-effective strategies. Managed Mobility Services offer a tool through which enterprises can view the entire spectrum of their mobile device expenses, from initial procurement through to retirement. 

The cornerstone of cost optimization for mobile devices lies in leveraging detailed analytics and reporting capabilities provided by MMS. These tools enable businesses to identify usage patterns, uncover underutilized resources, and pinpoint areas where expenses can be reduced. For instance, by analyzing data on mobile device usage, companies can negotiate more favorable terms with carriers or redistribute devices to maximize utilization. 

Moreover, visibility into the lifecycle of mobile devices facilitates proactive decision-making. It allows for the anticipation of needs, such as upgrades or replacements, before they become urgent, thereby avoiding unnecessary expenditure and downtime. This coupled with the ability to enforce policies around device use and procurement, further contains costs. 

Implementing a comprehensive MMS strategy with a strong focus on cost optimization and visibility not only leads to direct financial savings but also enhances operational efficiency. It ensures that every dollar spent on mobile technology contributes to the enterprise’s broader objectives, transforming mobile device management from a cost center into a strategic asset.  

This relates to Value as a Service, which we’ve discussed in various blog posts and is where the expense management industry is headed in the future.

2. Strong procurement and provisioning support add significant value to the front end of the MMS lifecycle

Efficient procurement and provisioning of mobile devices are critical components of an effective managed mobility services strategy. For large enterprises, the ability to streamline these processes not only impacts the bottom line but also significantly influences employee productivity and satisfaction.

In an era where the right technology can drive business innovation, the agility and efficiency of device procurement and provisioning become extremely important.

The procurement process begins with the strategic selection of devices that align with both current needs and future growth. This involves not just choosing devices with the right specifications but also considering factors like compatibility with existing IT infrastructure, security features, and total cost of ownership.

Managed mobility services providers can offer invaluable expertise in this area, helping enterprises navigate the complex landscape of mobile technology to make informed decisions. Once devices are procured, the provisioning process ensures they are ready for use by employees.

This includes installing necessary applications, configuring settings for security and compliance, and even personalizing devices to meet individual user needs.

Efficient provisioning is about more than just setting up devices; it’s about integrating them seamlessly into the enterprise’s workflow, ensuring they contribute to rather than hinder productivity. By optimizing procurement and provisioning, enterprises can achieve a balance between cost-effectiveness and operational efficiency.

This not only reduces the time and resources spent on managing mobile devices but also enhances the overall user experience, leading to improved employee engagement and productivity. 

3. Security measures and compliance requirements are prioritized in strong MMS programs

In today’s digital-first business environment, security and compliance stand as non-negotiable pillars within the lifecycle management of managed mobility services. As mobile devices become increasingly central to business operations, they also become prime targets for cyber threats. Simultaneously, regulatory environments across industries continue to evolve, placing a greater emphasis on data protection and privacy.

Effective lifecycle management must, therefore, encompass robust security measures and compliance protocols from the outset. This includes the deployment of advanced security software, regular updates to safeguard against the latest threats, and comprehensive data encryption to protect sensitive information on mobile devices.

Managed mobility services play a pivotal role in this context, offering expertise and resources to implement and maintain these security measures across the full mobile device lifecycle.

Compliance considerations are equally critical, as enterprises must navigate a complex web of regulations that can vary by region, industry, and even device type.

Lifecycle management through managed mobility services ensures that all devices are compliant with relevant laws and standards, reducing the risk of costly fines and reputational damage for your organization. This involves regular audits, compliance reporting, and swift adaptation to changing regulatory requirements.

By prioritizing security and compliance in Managed Mobility Services lifecycle management, enterprises not only protect their assets and data but also build trust with customers and stakeholders. This commitment to security and regulatory adherence is essential for sustaining long-term business growth and resilience in the face of evolving cyber threats and compliance mandates.

4. Device support and maintenance are critical for MMS lifecycle management

The significance of device support and maintenance in the lifecycle management of managed mobility services cannot be overstated. As mobile devices become increasingly integral to daily operations, the efficiency of support services and the effectiveness of maintenance practices directly influence an enterprise’s productivity and operational uptime. 

Effective lifecycle management includes a proactive approach to device support and maintenance, anticipating potential issues before they impact business operations. This encompasses regular software updates and patches to ensure devices operate smoothly and securely.  

It also involves timely technical support to address any issues that users may encounter, minimizing downtime and maintaining productivity. 

Moreover, a comprehensive maintenance strategy extends the life of mobile devices, delaying the need for replacements and thus optimizing the return on investment. This strategy might include monitoring device health, managing battery replacements, and providing protective accessories to prevent damage. 

Managed mobility services play a crucial role in orchestrating these support and maintenance activities, offering enterprises scalable solutions tailored to their specific needs. By leveraging the expertise and resources of an MMS provider, businesses can ensure their mobile fleet remains reliable, secure, and high performing throughout its lifecycle. 

By doing so, enterprises not only enhance their operational efficiency but also contribute to a more sustainable approach by maximizing the lifespan of their devices. This commitment to thorough device support and maintenance reflects a strategic investment in the enterprise’s technological infrastructure and its long-term success.

5. End-of-life device management is as important as beginning of life mobile device management

End-of-life device management is a critical yet often overlooked aspect of managed mobility services lifecycle management. As devices reach the end of their useful life, enterprises face the challenge of retiring them in a way that is both environmentally responsible and financially prudent.  

This stage of the lifecycle presents an opportunity for businesses to demonstrate their commitment to sustainability while also potentially recouping some of the initial investment.

A strategic approach to end-of-life device management involves several key practices. First, data sanitization is essential to ensure that all sensitive information is securely erased from devices, protecting against data breaches.

Following this, devices can be assessed for resale, recycling, or donation opportunities. Resale of devices in good condition can offset the cost of new device procurement, while recycling ensures that materials are responsibly recovered, reducing the environmental impact.

Managed mobility services providers can offer valuable support in navigating the complexities of end-of-life device management. They can facilitate partnerships with certified recyclers and resellers, manage the logistics of device collection, and ensure compliance with environmental regulations and data protection laws.

Implementing a comprehensive end-of-life strategy not only supports environmental goals but also strengthens an enterprise’s corporate social responsibility profile. By prioritizing the responsible retirement of mobile devices, businesses can contribute to a more sustainable future and reinforce their reputation as environmentally conscious organizations.

6. Powerful analytics and reporting capabilities are powerful tools for MMS lifecycle management

For managed mobility services, analytics and reporting are powerful tools for enterprises aiming to optimize their mobility strategies. Through comprehensive data analysis and detailed reporting, enterprises gain visibility into the performance, usage, and cost-efficiency of their mobile device fleet.  

This visibility is crucial for informed decision-making, enabling leaders to identify trends, pinpoint inefficiencies, and uncover opportunities for improvement. 

Effective mobile lifecycle management relies on the ability to track and analyze key metrics across the entire spectrum of mobile device usage. This includes monitoring data consumption, application performance, device downtime, and user satisfaction levels.  

By aggregating and analyzing this data, enterprises can make evidence-based decisions that enhance the effectiveness of their managed mobility services. 

Furthermore, analytics and reporting play a critical role in cost management. Detailed reports provide insights into spending patterns, helping to identify areas where costs can be reduced without compromising service quality.  

For example, analyzing usage data can reveal underutilized plans or services, guiding adjustments that align more closely with actual needs. 

Managed mobility services providers offer advanced analytics and reporting capabilities, equipping enterprises with the tools needed to transform data into actionable intelligence. This empowers businesses to continuously refine their mobility strategies, driving efficiency, reducing costs, and improving overall performance. 

In embracing analytics and reporting, enterprises not only bolster their operational agility but also position themselves for future growth. By leveraging data-driven insights, they can stay ahead of emerging trends and adapt swiftly to the evolving demands of today’s mobile digital workplace. 

Final Thoughts on MMS and Lifecycle Management

The six key areas of Managed Mobility Services crucial for effective lifecycle management underscore the multifaceted approach required to harness the full potential of enterprise mobility.  

The integration of advanced analytics and reporting capabilities further empowers enterprises, offering the insights needed to make informed decisions and continuously refine mobility initiatives. This data-driven approach is essential for staying agile in a rapidly evolving digital landscape, enabling businesses to adapt to changing needs and capitalize on new opportunities.  

For expense management leaders at large enterprises, embracing these key areas within Managed Mobility Services lifecycle management is not just about enhancing operational efficiency; it’s about positioning their organizations for sustained success over the long term in the digital age.  

Effective lifecycle management is ongoing, and staying informed and adaptable is key to achieving long-term success. 

If you’d like to include Tellennium in your TEM/ MMS vendor comparisons, reach out to us to schedule a brief demo of our solution.

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Rob Halik is a Senior Analyst at Tellennium, specializing in Managed Mobility Services, Telecom Expense Management, and Utility Bill Management. With over 25 years of industry experience, Rob provides enterprise expense management insights to help businesses optimize their operations and reduce costs. This article is a collaborative effort by our expert team members at Tellennium, including Greg McIntyre, Shawn Veitz, Matt McIntyre, and Todd Givens, who collectively bring over 100 years of industry experience.

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