Introduction to Utility Services Acronyms

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Utility services, encompassing electricity, water, gas, and more, are fundamental to the functioning of modern society and large enterprises alike. Efficient management of utility services involves understanding a variety of technical and regulatory terms.  

This resource is designed to provide professionals in utility management, finance, IT, and related fields with a comprehensive guide to the most common acronyms in the utility sector. Additional resources are available via the Gartner glossary.

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Each acronym is accompanied by its full form and a brief description to provide context and enhance your understanding.

Utility Services Acronyms

A/C – Air Conditioning 

AEMO – Australian Energy Market Operator 

AMI – Advanced Metering Infrastructure 

AMR – Automatic Meter Reading 

ANSI – American National Standards Institute 

AWWA – American Water Works Association 

B2B – Business to Business 

B2C – Business to Consumer 

BAS – Building Automation System 

BCM – Business Continuity Management 

BEMS – Building Energy Management System 

BMS – Building Management System 

BTU – British Thermal Unit 

CAD – Computer-Aided Design 

C&I – Commercial and Industrial 

CAIDI – Customer Average Interruption Duration Index 

CAGR – Compound Annual Growth Rate 

CAPEX – Capital Expenditure 

CBM – Condition-Based Maintenance 

CCP – Critical Control Point 

CDM – Clean Development Mechanism 

CHP – Combined Heat and Power 

CIP – Critical Infrastructure Protection 

CIS – Customer Information System 

CMMS – Computerized Maintenance Management System 

COGEN – Cogeneration 

CPP – Critical Peak Pricing 

CRM – Customer Relationship Management 

CSG – Coal Seam Gas 

CT – Current Transformer 

DA – Distribution Automation 

DCS – Distributed Control System 

DER – Distributed Energy Resources 

DERMS – Distributed Energy Resource Management System 

DGA – Dissolved Gas Analysis 

DMS – Distribution Management System 

DNP3 – Distributed Network Protocol 

DOE – Department of Energy 

DR – Demand Response 

DSM – Demand-Side Management 

DSS – Decision Support System 

DT – Digital Twin 

EAM – Enterprise Asset Management 

EEP – Energy Efficiency Plan 

EMS – Energy Management System 

EPC – Engineering, Procurement, and Construction 

ESCO – Energy Service Company 

EV – Electric Vehicle 

FERC – Federal Energy Regulatory Commission 

FMEA – Failure Mode and Effects Analysis 

GAAP – Generally Accepted Accounting Principles 

GASB – Governmental Accounting Standards Board 

GCC – Gulf Cooperation Council 

GHG – Greenhouse Gas 

GIS – Geographic Information System 

GPM – Gallons Per Minute 

HVAC – Heating, Ventilation, and Air Conditioning 

IEC – International Electrotechnical Commission 

IEEE – Institute of Electrical and Electronics Engineers 

IoT – Internet of Things 

IPP – Independent Power Producer 

IRP – Integrated Resource Planning 

ISO – Independent System Operator 

JOULE – Unit of energy 

kVA – Kilovolt-Ampere 

kW – Kilowatt 

kWh – Kilowatt-hour 

LCOE – Levelized Cost of Energy 

LED – Light Emitting Diode 

LEED – Leadership in Energy and Environmental Design 

LNG – Liquefied Natural Gas 

LPWAN – Low-Power Wide-Area Network 

LPG – Liquefied Petroleum Gas 

LRT – Load Reduction Test 

M&V – Measurement and Verification 

MCC – Motor Control Center 

MEP – Mechanical, Electrical, and Plumbing 

MTBF – Mean Time Between Failures 

MTTR – Mean Time to Repair 

MW – Megawatt 

MWh – Megawatt-hour 

NERC – North American Electric Reliability Corporation 

NIST – National Institute of Standards and Technology 

NOC – Network Operations Center 

NRC – Nuclear Regulatory Commission 

O&M – Operations and Maintenance 

OEM – Original Equipment Manufacturer 

OPEX – Operating Expense 

PHEV – Plug-in Hybrid Electric Vehicle 

PPA – Power Purchase Agreement 

PPE – Personal Protective Equipment 

PV – Photovoltaic 

R&D – Research and Development 

RFP – Request for Proposal 

RFQ – Request for Quotation 

ROA – Return on Assets 

ROE – Return on Equity 

ROI – Return on Investment 

RTO – Regional Transmission Organization 

RTU – Remote Terminal Unit 

SAIDI – System Average Interruption Duration Index 

SAIFI – System Average Interruption Frequency Index 

SCADA – Supervisory Control and Data Acquisition 

SLA – Service Level Agreement 

SOP – Standard Operating Procedure 

SPCC – Spill Prevention, Control, and Countermeasure 

SPV – Special Purpose Vehicle 

T&D – Transmission and Distribution 

TOU – Time of Use 

UPS – Uninterruptible Power Supply 

V2G – Vehicle to Grid 

VAR – Volt-Ampere Reactive 

VFD – Variable Frequency Drive 

VPP – Virtual Power Plant 

WAMS – Wide Area Measurement System 

WMS – Work Management System 

WTP – Water Treatment Plant 

WUI – Water Use Intensity 

WWTP – Wastewater Treatment Plant

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Rob Halik is a Senior Analyst at Tellennium, specializing in Managed Mobility Services, Telecom Expense Management, and Utility Bill Management. With over 25 years of industry experience, Rob provides enterprise expense management insights to help businesses optimize their operations and reduce costs. This article is a collaborative effort by our expert team members at Tellennium, including Greg McIntyre, Shawn Veitz, Matt McIntyre, and Todd Givens, who collectively bring over 100 years of industry experience.

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