Managed Mobility Services FAQ

Mobility Manages Services FAQs

Telecom expense management is the process of managing an organization’s telecom expenses. TEM can also entail Managed Mobility Services (MMS) and similar type expenses. Below we answer the most common MMS related questions we receive.

1. What are Managed Mobility Services?

Managed mobility services (MMS) are a comprehensive suite of services provided by third-party expense management providers to manage a company’s mobile devices and related services. MMS includes procurement, deployment, management, and support for mobile devices such as smartphones, tablets, laptops, and other wireless-enabled devices.

Most telecom/technology expense management (TEM) providers offer managed mobility services in addition to traditional telecom expense management services for their customer base.

What are Managed Mobility Services

2. What do Managed Mobility Services Cost? 4 Common Pricing Models.

Managed mobility services are centered around the management of operations and costs for mobile devices for enterprises. There are four common pricing models for managed mobility services:

1. Mobility per-device pricing

2. Mobility per-user pricing

3. Mobility-tiered pricing

4. Mobility pay-as-you-go pricing

When making your MMS pricing comparisons, be careful to consider all options carefully. Make sure your comparisons are apples-to-apples or oranges-to-oranges comparisons, based on the appropriate MMS pricing model.

Breaking Down Pricing Models for Managed Mobility Services

3. Unlocking Cost Savings: The Power of Managed Mobility Services

The real value comes from strong, competent TEM/MMS program management in the aggregate. There are multiple services – all of which will drive value – but the key message is that your mobility program is best conceived as a holistic program, rather than a collection of independent mobility services that may or may not create savings.

This article explores managed mobility services lifecycle management and the value and savings that are possible through this approach.

➥ Unlocking Cost Savings: The Power of Managed Mobility Services

4. Six Ways Companies Benefit from Managed Mobility Services

Managed Mobility Services (MMS) are used by a wide range of companies across various industries, including healthcare, finance, manufacturing, retail, and transportation.

All organizations that rely on mobile devices can benefit from MMS; and MMS can help streamline device management, reduce costs, and improve the overall user experience. These usually have a minimum of 500 devices or so for expense management / MMS solutions to be worthwhile and deliver a positive return on investment.

Six Ways Companies Benefit from Managed Mobility Services

5. Managed Mobility Services (MMS) vs. Mobile Device Management (MDM) – What’s the difference?

Managed Mobility Services (MMS) and Mobility Device Management (MDM) are related but different services. Each has its own focus on the technology (e.g., devices) or services (e.g., mobile optimization) relating to mobile communications for enterprises.

Managed mobility services focus on the services component with respect to mobility management for enterprises. Examples include mobile optimization and mobile help desk support, among others.

Mobile device management focuses on the direct processes and mobility tools used in managing mobile devices. Examples include mobile configuration support and mobile security support, among others.

Managed Mobility Services (MMS) vs. Mobile Device Management (MDM) – What’s the Difference?

6. Six Reasons to Partner with a TEM for Managed Mobility Service Support

Managed mobility services are like TEM, except that the focus is on enterprise mobility services as opposed to more traditional telephony services. It represents a comprehensive and bigger umbrella approach to expense management for mobility services.

Modern-day enterprise expense management leaders, especially those within larger enterprise organizations, are realizing more and more that they need the same level of expense management operational support and cost containment that has served the TEM industry well over time and are rightly embracing MMS programs more than ever.

➥ 6 Reasons to Partner with a TEM for Managed Mobility Service Support

7. How to evaluate Managed Mobility Service providers, which are also considered TEMs?

It’s important to keep top-of-mind a few things as relates to the acronyms MMS and TEM.

It’s all enterprise expense management and driving towards the same goal: effective operational and expense management for the services provided by your organization’s telecom carriers and other service vendors.

The particulars involving the services may change, i.e., mobility services vs. fixed services, but the universal needs of effective operational and expense management are the same.

Managed mobility services are offered by most TEM companies and so this article focuses on understanding how these services are related and seeks to clarify priority items for consideration during your next MMS/TEM provider discovery process.

➥ How to evaluate Managed Mobility Service providers, many of which are also considered TEMs?

8. What are the differences between Managed Mobility Services and Enterprise Mobility Management?

Enterprise mobility management (EMM) embraces an in-house model for support. Enterprise mobility management is managed internally – without any third-party TEM support – and is focused on the strategies and supporting tactics needed to manage mobility devices, applications, other tools, and mobile data in-house.

In contrast, Managed mobility services (MMS) are mobile support services provided by a third-party vendor (e.g., Tellennium or another MMS/TEM provider) to support an internal expense management organization for a large enterprise (e.g., The Home Depot or any other big-name company).

The scope of support is much broader with MMS.

Do I Need Managed Mobility Services or Enterprise Mobility Management? What’s the Difference?

9. Managed Mobility Services vs. Telecom Expense Management. What’s the difference?

Managed mobility services (MMS) are focused primarily on managing an enterprise’s communications operational needs and associated expenses for mobility services.

Telecom Expense Management TEM has a more comprehensive expense management focus on traditional telecommunications services, which were, historically, less focused on mobility services.

It’s important to note that both these services are not mutually exclusive. Many larger enterprises smartly utilize both services, with MMS simply falling under the more generic umbrella of TEM. 

Managed Mobility Services vs. Telecom Expense Management. What’s the Difference?

10. Three Reasons Why BYOD Programs Benefit from Managed Mobility Services

A BYOD program is one where an enterprise allows its employees to utilize their own mobile devices for work purposes. Employees will benefit from phone reimbursement and being able to use their own phones. Conversely, the company will be allowed to enforce its policies related to security, allowable applications, etc.

Most employees are receptive to this type of policy, which is a big reason why this BYOD approach has gained in popularity over recent years. 

Three Reasons Why BYOD Programs Benefit from Managed Mobility Services

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