Managed Mobility Services (MMS) are used by a wide range of companies across various industries, including healthcare, finance, manufacturing, retail, and transportation.
All organizations that rely on mobile devices can benefit from MMS; and MMS can help streamline device management, reduce costs, and improve the overall user experience. These usually have a minimum of 500 devices or so for expense management / MMS solutions to be worthwhile and deliver a positive return on investment.
Some of the types of companies that use MMS include:
Large enterprises: Large organizations with a significant number of mobile devices (e.g., 1000 or more devices) and complex IT environments can benefit from MMS, which can help to simplify device management and reduce costs (e.g., pick any big brand company).
Small and medium-sized businesses: Small and medium-sized businesses with limited IT resources can benefit from MMS, which can provide access to enterprise-level device management and support services. (Again, we recommend that they have at least 500 mobile devices under management to guarantee a positive ROI.)
Healthcare organizations: Healthcare organizations such as hospitals and clinics rely heavily on mobile devices for patient care, making MMS an essential tool for managing and securing these devices.
Retailers: Retailers use mobile devices for a range of purposes, such as inventory management, point-of-sale transactions, and customer service.
Logistics and transportation companies: Logistics and transportation companies use mobile devices to manage shipments, track vehicles, and communicate with drivers. MMS can help to ensure that these devices are properly managed and secured, reducing the risk of disruptions in the supply chain.
Managed Mobility Services for Large Enterprises
Most telecom expense management (TEM) companies – also known as technology expense management companies– provide expense management support for managed mobility services. And most TEM/MMS providers (including Tellennium) focus on larger enterprises.
Larger enterprises, because of their size and need to scale efficiently, tend to reap the greatest return on investment for third-party managed mobility services support.
Let’s look at some of the ways TEM/MMS providers help their customers manage their mobile environments proactively and effectively, with a focus on the right mobile devices at the right costs, throughout the full mobility lifecycle.
6 Support Areas for Managed Mobility Services
1. Employee/user mobility support
MMS providers can provide helpdesk support to users, helping them troubleshoot issues and resolve problems with their mobile devices. Many organizations will offer either 12 x 5 or 24 x7 mobile help desk support.
It will generally cost a little more money for the 24/7/365 support than the 12 x 5 help desk support, but it will usually be worth it for your organization, especially if you run a mission-critical business like a hospital.
2. Mobile device management
MMS providers can assist in managing device settings, updates, and patches remotely, ensuring that all mobile devices in the enterprise are current and secure. MDM software support is a part of mobile application management and one which can deliver tremendous peace of mind for your entire information technology team.
A strong TEM/MMS provider will be up to date on current mobility application uses and best practices and will relieve your internal employees of many mobile device management headaches relating to updates and security concerns.
3. Mobile device procurement and provisioning
MMS providers can help enterprises purchase and configure mobile devices in bulk, reducing the time and resources required to set up new devices.
And most MMS providers will furnish a system catalog that reflects pricing information, contract terms, and available discounting, along with new device eligibility criteria (e.g., months active) to assist in the distribution of new mobile devices.
4. Mobility security and compliance
MMS providers can implement security policies and protocols to protect enterprise data, including encryption, remote wipe, and access controls.
Most TEM/MMS platforms will have the latest in encryption technologies and leverage third-party security compliance resources/applications for collecting credit card information. Security and compliance issues are a big deal nowadays in the technology world so please inquire in detail with any MMS provider you are considering.
You will want your internal information technology team to vet processes/procedures, along with third-party application use.
5. Mobile application management
MMS providers can help enterprises manage and deploy mobile apps, including app development, testing, and deployment.
And MMS providers will also have applications that will provide highly configurable mobility dashboards and reporting capabilities to facilitate mobility management decisions in real-time.
6. Mobility cost validation and optimization
MMS providers can help enterprises optimize their mobile expenses by identifying cost-saving opportunities, such as reducing unused data plans or eliminating unnecessary features.
All pricing, mobility plans, and equipment are validated as part of monthly recurring processes, along with deeper dive audits and optimization analyses. It’s the optimization analyses that can deliver real ongoing value in our current marketplace of constant change and rapidly evolving technology.
Next Steps for Managed Mobility Services
For larger enterprises or enterprises that have a minimum of 500 mobile devices under management, managed mobility service support from a competent TEM/MMS provider is worth it because you are essentially assured strong ROI and you will be well-positioned to scale as your organization grows.
A strong TEM provider will help your organization minimize both operational costs and security risks.
Operations will be streamlined to maximize efficiency via automation and current technologies. And a competent TEM/MMS provider will also bring industry best practices and highly experienced subject-matter expertise, making a managed mobility services partnership worthwhile for all.
If you’d like to consider Tellennium in your TEM vendor comparisons, contact us to schedule a brief demo of our solution.
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