The Top 5 Mobility Managed Services (MMS) Reporting Dashboards

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Enterprise expense management teams have always struggled with the immense task of ensuring the proper mix of communications services and products for their employees and company network needs. Alongside the task of deciding on the most appropriate services for their network, management must optimize for the cost of said services and do so in an ongoing manner.

In the past, say, over 20 years ago, most services were wireline, i.e., fixed services. As of 2022, enterprise communications services continue to skew towards mobility services, for all the well-known reasons and longstanding trends that most of us are aware of such as:

Mobility Trends

5 Must Have Mobility Dashboards

1. High data user monitoring

This is a big one. Mobility data users that are outliers should be identified, especially the high data users. Is fraud involved? Or is the employee abusing their privileges?

If the activity is legitimate, is this employee aligned to the best plan and device available to them? Getting this right for all employees across the board makes an impact, especially over the term of an agreement.

2. Real time mobility usage

In the world of mobile expense management or wireless expense management, having access to real time usage behavior is important. The key takeaway here is to always monitor and evaluate employee behavior in the aggregate relative to marketplace services and plans available.

Each company and situation are different. This is something that should be continually monitored to ensure alignment to existing plans and services makes sense. If not, what has changed that needs to be accounted for?

With a myriad of carriers and communications services available today, there will always be options to make changes. (You can always talk and even renegotiate with relevant parties. Nothing is set in permanent stone even though it sometimes feels like it.)

It’s up to the Wireless Expense Management (WEM) mobility team to monitor and perform optimization analyses to ensure the organization is in a good spot and continuing to head in a good direction.

This is like hygiene and exercise: you need to do this continually to get desired results. If done right, this is a lifestyle, more than a destination.

3. Zero-usage devices

Why pay for devices not being used? Many organizations are surprised at just how painful zero-usage devices can be to an enterprise.

In large organizations, especially decentralized organizations with hundreds or thousands of locations across the U.S. or world, it’s easy for devices to go unused and continue to bill because the service / device was not properly monitored and managed.

It’s not uncommon to see zero-usage devices bill for years before being noticed. This is low-hanging fruit to go get so organizations that are being materially over-charged in this regard are really shooting themselves in the foot. (It’s more prevalent than you would believe. Make sure this does not happen to your organization.)

4. Contract and device eligibility

Contract management is often an area that “needs improvement” for most organizations. The best TEM programs know that almost fanatical organization around this key TEM area is a must.

Large enterprises with, say, thousands of employees will have large network spends in the millions annually. All these employees will align to specific carrier plans, services, and devices.

Presumably, the alignment made sense when initially implemented. Even if this is the case, this is a world in so much flux that things can go sideways quickly.

The takeaway here is that a strong WEM team will continuously monitor their employee mobility behavior against their current portfolio of carrier agreements / plans and services in use.

The goal is to always ensure that employee behavior is well-aligned to carrier plans and services that operationally make sense and are obtained at competitive costs. The idea is to never be satisfied with the status quo.

This is a real important area and one which we’ll devote an entire article to soon. Don’t be the organizations that steer-clear of this area because it feels overwhelming. It could cost you millions of dollars over a period of a few years.

5. Chargebacks Review

Ask your finance and accounting team. They will confirm that monitoring chargebacks to departments is important. Not having clean dashboarding visibility in place in this regard could cost your organization many more man hours than are needed, which dings both morale and company overhead.

Each organization will have its own rules for how chargebacks should be handled and applied. Having a dashboard that breaks this out cleanly is critical to this expense management effort.

Conclusion

The world of mobility will continue to proliferate exponentially for the foreseeable future. We recommend that enterprises embrace this fact while working to put in place a strong WEM program with strong dashboards and reporting capabilities.

If you’d like to consider Tellennium in your TEM vendor comparisons, contact us to schedule a brief demo of our solution.

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Rob Halik is a Senior Analyst at Tellennium, specializing in Managed Mobility Services, Telecom Expense Management, and Utility Bill Management. With over 25 years of industry experience, Rob provides enterprise expense management insights to help businesses optimize their operations and reduce costs. This article is a collaborative effort by our expert team members at Tellennium, including Greg McIntyre, Shawn Veitz, Matt McIntyre, and Todd Givens, who collectively bring over 100 years of industry experience.

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