Case Study – Vehicle Glass Company
The Situation
In today’s competitive business landscape the leading vehicle glass specialist in the United States serves a staggering 6.2 million customers annually by providing prompt and reliable repair or replacement services for damaged vehicle glass.
With a mission to ensure customers can swiftly return to the road, this enterprise operates an extensive network of 1,300 locations nationwide. However, the decentralized nature of managing invoice processing and payments for multiple telecom vendors across these locations was posing a significant challenge. As the complexity increased, the vehicle glass company recognized the need for a comprehensive and centralized telecom expense management solution.
With its audit and optimization support, Tellennium has succeeded in creating 52 optimizations for this enterprise. As a result of these optimizations, the vehicle glass company realized credits/savings exceeding $1 million.
The Solution
Within three months Tellennium transitioned all of the company’s telecom expense management to its cutting-edge MoT® platform, which significantly improved efficiency and streamlined operations. The implementation of inventory management services has proven instrumental in reducing late payments and enhancing disconnect management. Through the provision of detailed inventory information at the CSR level, they now enjoy greater visibility into inventory usage and associated costs. These achievements showcase Tellennium’s dedication and commitment to transforming the company’s operations for the better:
- Inventory management services have helped reduce late payments and manage disconnects more effectively.
- By providing inventory at the CSR level, which provides individual line items and details about all service types and
- items, the vehicle glass company has better visibility into inventory use and costs.
- Tellennium’s expertise in managing disconnects and optimizing Moves, Adds, Changes, and Deletions (MACD) operations has resulted in a six-fold increase in MACD tickets compared to the pre-Tellennium era.
- Tellennium’s support extends to procurement and quote assistance, collaborating with master agents to provide pricing support for their procurement team.
The transformative impact of Tellennium’s solutions on their operations is a testament to its commitment to delivering excellence. Through this partnership, the business has experienced improved efficiency, cost savings, and better overall management.
The partnership with
Tellennium has been a
success for this vehicle
glass company, fostering
innovations and bringing to
life solutions that save time
and money.
For more information on how
Tellennium can assist your
business in achieving similar
results, contact us today at
1-800-939-9440 to schedule a
free consultation.
The Results
The successful partnership between Tellennium and this vehicle glass company has yielded remarkable results in a relatively short time frame.
With its audit and optimization support, Tellennium has succeeded in creating 52 optimizations for this enterprise:
- 37 purposes audits (e.g., services still billing for closed locations)
- 10 optimization recommendations
- 5 rate-driven audits/disputes for savings
As a result of these optimizations, the vehicle glass company realized credits/savings exceeding $1 million.
These achievements demonstrate Tellennium’s unwavering dedication and commitment to transforming their operations and driving positive outcomes. This company has experienced tangible benefits, improved performance, and a stronger foundation for future growth through this transformative partnership with Tellennium.
The author, Rob Halik, is a Senior Analyst at Tellennium, specializing in Managed Mobility Services, Telecom Expense Management, and Utility Bill Management. With over 25 years of industry experience, Rob offers enterprise expense management insights to help businesses streamline operations and reduce costs. This article is a collaborative effort by Tellennium’s expert team members, including Greg McIntyre, Shawn Veitz, Matt McIntyre, and Todd Givens, who together bring over 100 years of industry experience to the table.