What are Managed Mobility Services?

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Managed mobility services (MMS) are a comprehensive suite of services provided by third-party expense management providers to manage a company’s mobile devices and related services. MMS includes procurement, deployment, management, and support for mobile devices such as smartphones, tablets, laptops, and other wireless-enabled devices.

Most telecom/technology expense management (TEM) providers offer managed mobility services in addition to traditional telecom expense management services for their customer base.

Gartner research, a leading authority within the world of telecom expense management and managed mobility services holds savings estimates of up to 30% in the first year of utilizing a TEM or managed mobility services provider. And this is consistent with our experiences at Tellennium, with our average savings coming in at approximately 28% return over investment in the aggregate or throughout the term of your agreement 

Does my organization need Managed Mobility Services?

If you are leading an enterprise expense management and/or managed mobility services team for a large enterprise, then the answer is certainly yes, especially if you have 500 devices or more under management. You will most likely have corporate-liable mobility phone plans that your employees utilize, and this will require significant technological (e.g., SaaS platform) and subject-matter-expert support to manage well.

As we often mention, nowadays it’s simply far more difficult for expense management organizations to perform all needed expense management and/or managed mobility services support independently, without support from a third-party TEM / MMS provider.

This is because technological advances are occurring in an exponential fashion. And there are other complicating factors such as a volatile marketplace that is as competitive as ever, and other challenging present-day factors such as the worker shortage contributing to the need to leverage third-party managed mobility services expertise.

So, larger enterprises (pick any big-name company) will most certainly benefit, while mom-and-pop small businesses (e.g., a few locations and fifty employees or less) won’t need this level of support. 

And this begs the next important question.

How much will it cost us for managed mobility services support?

We will perform a more detailed dive into potential costs for managed mobility support in a subsequent article dedicated to this topic but for our higher-level purposes now, here are some common forms of pricing you will see for managed mobility services:

What are the Common Managed Mobility Services Pricing Models?

Per-device pricing: This model charges a fixed monthly fee per device for management and support services. The price can range from a few dollars to hundreds of dollars, depending on the level of services required.

Per-user pricing: This model charges a fixed monthly fee per user for management and support services. The price can range from a few dollars to hundreds of dollars, depending on the level of services required.

Tiered pricing: This model charges a fixed monthly fee based on the level of service required, such as basic, standard, or premium. The price can range from a few dollars to hundreds of dollars, depending on the tier selected.

Pay-as-you-go pricing: This model charges based on actual usage, such as data usage, voice minutes, or support requests. The price can vary widely, depending on the level of usage. 

 Pricing for MMS can be complex, and organizations should carefully consider their specific needs and budget before selecting an MMS provider.

I think I can afford MMS. Can you please re-highlight the key value MMS will deliver?

Expertise: TEM providers have years of experience managing telecom expenses, including mobile devices, and have in-depth knowledge of the mobile device management landscape. This expertise can help organizations navigate the complexities of MMS and ensure that their mobile device programs are optimized for efficiency and cost savings.

Cost savings: TEM providers can help organizations reduce costs associated with mobile device usage by identifying unused or underutilized devices, analyzing usage patterns, and negotiating better rates with carriers.

Centralized management: TEM providers offer centralized management of mobile device programs, which simplifies the management process for organizations. This allows organizations to focus on their core business functions while the TEM provider manages the day-to-day management of mobile devices.

Enhanced security: TEM providers offer enhanced security features such as device encryption, remote wipe, and mobile device management, which help to protect sensitive company data. This reduces the risk of data breaches and associated costs.

Scalability: TEM providers offer scalable solutions – including a technology platform – that can accommodate the needs of organizations of all sizes, from smaller businesses (not too small, 500 devices or more for the solution to scale) to large enterprises.

This means that as organizations grow and their mobile device programs become more complex, the TEM provider can scale their services to meet their evolving needs.

What’s Next? Moving Forward with Managed Mobility Services.

Overall, partnering with a TEM provider for MMS support can help organizations optimize their mobile device programs, reduce costs, enhance security, and simplify management, allowing them to focus on core business functions.

If you’d like to consider Tellennium in your TEM vendor comparisons, contact us to schedule a brief demo of our solution.

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