We hear this question a lot. The underlying assumption is that quick savings are paramount and that if we just focus on the few big areas such as audit and optimization in a one-off manner, we’ll be okay. Problem solved.
This tendency to focus on short-term results and easy fixes can be overcome so long as we are aware of it and push through to work toward a more mature and accurate understanding of how savings – and ultimately genuine value – are achieved within a well-managed MMS program.
In this article, we will examine in more detail some of the various service areas of a well-managed MMS program that will add genuine value to your enterprise expense management efforts, especially when performed in concert as part of a holistic and mature MMS program.
Managed Mobility Services – Holistic Program Savings Approach
The real value comes from strong, competent TEM / MMS program management in the aggregate. That’s it. This is what will generate sustainable operations and competitive costs over time.
Paraphrasing a common idiom, “It’s most important to prioritize winning the managed mobility services war, rather than a specific battle or battles.”
All enterprises are in unique situations; therefore, your MMS program will be designed differently from others, with different services prioritized over others. However, the key message here is that your mobility program is best conceived as a holistic program, rather than a collection of independent mobility services that may or may not create savings.
Yes, some services will generate more savings than others at times, but this misses the point and loses “sight of the forest for the trees.”.
Real and substantive savings will come as a by-product of doing the right things right; if “savings” are over-prioritized as an end in themselves and sought independently via certain favored services and outside the realm of the whole, they will ironically enough become more elusive.
Let’s review key managed mobility service areas that will deliver ongoing long-term value for your organization, especially as part of a well-conceived and effectively managed holistic MMS program.
Managed Mobility Service Areas – Lifecycle Management Value and Savings
1. Complete mobile lifecycle management will drive MMS program value and savings.
It’s important to keep track of all your organization’s mobile devices throughout the full lifecycle, from start (procurement) to finish (retirement).
A strong mobile lifecycle management program will employ strategies and tactics from the beginning of its process to acquire mobile devices at the most favorable contract terms and rates. If you get this wrong, all supporting MMS service areas will only be marginally effective, so it’s important to have a comprehensive lifecycle management orientation. (Hint: When interviewing potential MMS providers, keep this area of inquiry towards the top of your list. How would they assist in this regard?)
You build out from this starting point so it’s critical to start out with the right mobile devices priced competitively that are attached to sound agreements with favorable terms for your organization.
2. Comprehensive mobile inventory management and MMS platform will drive MMS program value and savings.
A strong MMS lifecycle management approach should also include an emphasis on inventory management for mobile assets and mobile device tracking.
This data will naturally be housed within the MMS technology platform utilized by your MMS provider and should also include insightful dashboards and powerful reporting capabilities for the expense management team.
We cannot stress the importance of focusing on inventory management enough as it is also a foundational component of strong TEM/MMS program management.
3. Proactive mobile audit and optimization analyses will drive MMS program value and savings.
The full lifecycle management orientation will naturally also include mobility service areas that do typically get more attention such as audit and optimization analyses.
These reviews conducted around rate compliance, service purpose analyses, and optimization opportunities can drive substantial savings for your organization, especially a year or two into the mobility lifecycle when the state of mobile entropy will have increased as a natural consequence of time passing.
To be clear, as time passes and all variables within the program are exposed to ever more influencing factors – both within your organization (e.g., personnel changes, usage changes) and from without, such as the industry – the potential for disorder to proliferate exponentially tends to occur, and therefore the value inherent in an ongoing mobile lifecycle management approach; it will best mitigate against the natural phenomena of entropy.
4. Strong mobile application management will drive MMS program value and savings.
Each organization is different in terms of the mobile applications that it uses, as well as the use practices that it employs for these applications.
A competent MMS provider will help your organization better manage application use as well as streamline expense management processes around the use of these applications. This will help to better control costs (e.g., remove extraneous application licenses) and reduce organizational complexity.
5. Highly organized device retirement practices will protect your organization’s security and deliver MMS value and savings.
A knowledgeable MMS provider will help your organization properly wipe data from retiring devices. This will very importantly help guard your organization’s security, which should be a top priority for all enterprises.
Best practices around recycling/resale will allow some recovery of savings as well but the real value here is in preventing any organizational exposure in terms of security breaches, which could be extremely costly.
Managed Mobility Full Lifecycle Approach Closing Thoughts
There are no silver bullets in this world and the same holds true for the world of managed mobility services. As noted, your organization may need to prioritize certain mobility management services over others – and your MMS provider will assist you with this – but you are ultimately going to want a comprehensive and holistic approach to your managed mobility services.
And this means an orientation of full mobile lifecycle management. Please keep this concept in mind during your MMS provider discovery process and you will be well-served.
If you’d like to consider Tellennium in your TEM vendor comparisons, contact us to schedule a brief demo of our solution.
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